ROAR Active Support

I am a member, I have some feedback, where can I direct it to?

Published July 16th, 2026 by Yousef Ziu

Your feedback helps us improve. There are a few ways to share it: Leave feedback directly in the ROAR Active app. Speak to reception or your Club Manager during staffed hours. For anything account-related, contact Member Services via the help desk at roar.com.au/roar-help-desk. Every piece of feedback is passed to the relevant club or department.

What is the cooling-off period after I join?

Published July 17th, 2026 by Yousef Ziu

When you join ROAR Active, your membership has a 7 day cooling-off period. If you change your mind, you can cancel within 7 days of signing your agreement. The cooling-off period runs for 7 days from the date you sign. To cancel, head to the ROAR Help Desk and complete the cancellation form at roar.com.au/roar-help-desk. You do not need to come in o

Do you have FIFO memberships?

Published July 17th, 2026 by Yousef Ziu

Yes. We offer FIFO-friendly memberships with a FIFO discount, built for fly-in fly-out workers. The FIFO discount is applied in club by our team when you provide evidence of your FIFO work. Learn more about FIFO memberships at roar.com.au/fifo-gym-memberships. To get set up, speak to the team at your club and bring your FIFO evidence.

I forgot my ROAR Active username and/or password. What can I do?

Published July 16th, 2026 by Yousef Ziu

If you have forgotten your ROAR Active login details: Password: use the "Forgot password" link on the member portal or app sign-in screen to reset it by email. Username: this is usually the email address on your membership. If you are not sure which email is on file, contact your home club and the team can confirm it. Still stuck? Contact Member Ser

24/7 access and your access tag

Published July 17th, 2026 by Yousef Ziu

ROAR clubs are open 24/7 to members using your personal access tag or wristband. Scan your tag every time you enter. If you arrive without it, we may not be able to let you in. Your tag is for you only. Letting someone else in on your tag is a $150 fine. Bringing a guest? They sign in with photo ID each visit (see "I am a member, can I bring a frien

Can I transfer my membership to someone else?

Published July 17th, 2026 by Yousef Ziu

You may be able to transfer your membership to another person. Transfers are from a member to a non-member, and some conditions and a fee apply. To arrange one, contact the ROAR Help Desk at roar.com.au/roar-help-desk or ask the team at your club. The full transfer terms and fees are in your terms and conditions.

My payment details have changed, how do I update them?

Published July 16th, 2026 by Yousef Ziu

You can update your payment details yourself in the ROAR Active member portal or app. Log in to the ROAR Active member portal, or open the ROAR Active app. Go to Payment Settings. Add or update your bank account or card details and save. If you have any trouble, contact Member Services via the help desk at roar.com.au/roar-help-desk, or speak to the

What recovery facilities does ROAR Active have?

Published July 17th, 2026 by Yousef Ziu

ROAR Active offers a range of recovery and wellness facilities to help you feel your best after training. Depending on the club, these can include: Infrared sauna and traditional dry sauna. Snow room and ice or cold plunge for cold exposure. Steam room. Contrast therapy (alternating hot and cold). The OASIS, our premium recovery space. Pools and poo

Do you offer a free trial, and what's included?

Published July 17th, 2026 by Yousef Ziu

A ROAR Active free trial lets you try us out with full access, no commitment and no obligation. Train at any of our clubs. Use the gym floor and premium equipment, and join our group fitness classes. Ready to start? Book your free trial here: roar.com.au/free-trial. Bring photo ID for your first visit.

How do I start personal training?

Published July 16th, 2026 by Yousef Ziu

Personal training is one-on-one coaching built around your goals, with a tailored program and a qualified coach. It is available at all ROAR clubs. Learn more about personal training: roar.com.au personal training. Personal training is an added service on top of your membership. For current options and pricing, speak to the team at your club and the

Where can I find my club's health and safety plan?

Published July 16th, 2026 by Yousef Ziu

Each ROAR club has its own health and safety plan. Ask reception or your Club Manager during staffed hours and they will point you to it. You can also find your club's contact details at roar.com.au/contact-us.

I am a member, can I bring a friend?

Published July 16th, 2026 by Yousef Ziu

Yes. You are welcome to bring a friend as a guest. Your guest trains on a day pass. Day pass pricing is shown at roar.com.au/day-pass. Guests bring photo ID and complete the guest sign-in each visit. Day passes must be during staffed hours. Reception can sort your guest out when you both arrive.

I am a member of one Club, can I visit a different Roar Facility?

Published July 16th, 2026 by Yousef Ziu

It depends on your membership level. Some plans include access to all ROAR clubs, while others are set to specific clubs. Check what your plan includes on the plan comparison: roar.com.au/pricing-plan. If your plan does not include another club, reception can arrange a day pass so you can still train there. Not sure what your membership covers? Ask

How do I book a tour or a gym induction?

Published July 17th, 2026 by Yousef Ziu

Want to look around before you join, or get shown the ropes after you sign up? We have you covered. Book a tour: see the club and facilities with our team at roar.com.au/book-a-tour. Gym induction: a walkthrough of the equipment and how to train safely. An induction is included with every membership. Book yours at roar.com.au/inductions.

Does ROAR Active have a creche?

Published July 17th, 2026 by Yousef Ziu

Yes. ROAR Active has an on-site creche, so your children are looked after for a short time while you train. Available at Bibra Lake, Canning Vale and Cockburn. Sessions typically run in the morning, afternoon and on Saturdays. The creche is a short-term, in-club service for while you are using the gym. It is an added service on top of your membershi

I am not a member, does Roar Active offer Day Passes?

Published July 16th, 2026 by Yousef Ziu

Yes. If you are not a member you can buy a casual day pass to train with us. A day pass gives you access to the gym floor. Group fitness classes and premium recovery facilities are not included. Bring photo ID and complete the guest sign-in when you arrive. Day Passes are only available during staffed hours at each club. For Bibra Lake Club you will

How do I contact my club or get help?

Published July 17th, 2026 by Yousef Ziu

Need to reach us? Here are the quickest ways to get help. Account or membership help Contact Member Services via the help desk at roar.com.au/roar-help-desk. Call or visit your club (staffed hours vary and can change, so check the latest times at roar.com.au/contact-us): Bibra Lake: 23 Port Kembla Dr, Bibra Lake WA 6163. Phone (08) 9412 0000. Cannin

How do I freeze or put my membership on hold?

Published July 16th, 2026 by Yousef Ziu

You can put your membership on hold for a period if you are unable to use ROAR Active for a while. A holding fee of $0.71 per day applies while your membership is frozen. A freeze can run for 2 to 12 weeks. Request a freeze through the ROAR Help Desk at roar.com.au/roar-help-desk. Give at least 72 hours notice so we can process it, and make sure you

Is there a lock-in contract or minimum term?

Published July 16th, 2026 by Yousef Ziu

Most ROAR Active memberships have no lock-in contract, so you can cancel at any time. Some plans have a short minimum term. Any plan without one can be cancelled whenever you like. To cancel, complete the form at roar.com.au/roar-help-desk. You do not need to come in or speak to anyone at your club. To check whether your plan has a minimum term, see

What facilities does each club have?

Published July 17th, 2026 by Yousef Ziu

Our clubs share the ROAR essentials, and each has its own mix of premium and recovery facilities. Depending on the club you may find: 24/7 gym floor and functional training areas. Group fitness studios. Recovery facilities such as infrared sauna, snow room, steam room, contrast therapy and pools (availability varies by club). Extras like squash cour

Can I play squash, and how do I book a court?

Published July 17th, 2026 by Yousef Ziu

Squash courts are available at Bibra Lake. Book a court through the squash bookings timetable: roar.com.au/timetable/squash-bookings. Bring your own racquet and non-marking court shoes. Ask reception if you need to hire gear.

I got charged a $10 fee on top of my membership, why did this happen?

Published July 16th, 2026 by Yousef Ziu

This is a dishonour fee. It is charged by our billing provider when a scheduled membership payment cannot be processed, usually because there were not enough funds available on the debit date. To avoid it, make sure funds are available in your account on your billing dates. If you think a fee was charged in error, contact Member Services via the hel

Can I cancel for medical reasons?

Published July 16th, 2026 by Yousef Ziu

If you need to cancel for medical reasons, we can help. You may be able to end your membership early with a medical certificate. Complete the cancellation form at roar.com.au/roar-help-desk and note that it is on medical grounds. You will need a current certificate from a qualified medical practitioner. Full terms are in your terms and conditions. I

Are there lockers I can use?

Published July 16th, 2026 by Yousef Ziu

Yes, there are lockers to store your belongings while you train. At Bibra Lake and Jandakot, bring your own padlock. At Canning Vale and Cockburn, the lockers are padlock-free. Lockers are for use during your visit only. Please take your belongings with you when you leave.

Can I cancel if I've moved house?

Published July 16th, 2026 by Yousef Ziu

If you have permanently moved and can no longer get to a ROAR club, you may be able to cancel on relocation grounds. Complete the form at roar.com.au/roar-help-desk and note that you have relocated. You will need proof of your new address (for example a utility bill or a change-of-address notice). There is a minimum distance from our clubs that appl

How much does a ROAR Active membership cost?

Published July 16th, 2026 by Yousef Ziu

ROAR Active has several membership levels so you can choose the access that suits you. They range from gym-only access up to all-inclusive options that add unlimited group fitness classes, premium classes (such as Reformer, Strength & Conditioning and RFX) and recovery facilities. Because prices and inclusions change with current offers, we keep

How do I cancel my membership?

Published July 16th, 2026 by Yousef Ziu

To cancel your membership, you can either visit us in club or head to the ROAR Help Desk on our website and complete the cancellation form. Y Go to roar.com.au/roar-help-desk and fill in the form. The team will take it from there. The full terms of your membership are in your terms and conditions: roar.com.au/terms-conditions.