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Account & Membership Info

Your membership, payments, pausing, cancelling and account access. Everything about the admin side of being a ROAR member.

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I got charged a $10 fee on top of my membership, why did this happen?

Why a dishonour fee can appear on top of a membership payment, how to avoid it, and where to find...
Is there a lock-in contract or minimum term?

Most ROAR memberships have no lock-in. Some plans have a short minimum term. How to check your plan and how...
Can I cancel for medical reasons?

Cancelling for medical reasons: complete the Help Desk form and provide a current medical certificate. Full terms in the T&Cs.
Can I cancel if I've moved house?

Cancelling because you've permanently relocated: complete the Help Desk form and provide proof of your new address. Distance terms in...
My payment details have changed, how do I update them?

How to update your bank or card details for ROAR Active membership payments, self-service in the member portal or app.
How do I cancel my membership?

How to cancel your ROAR membership: complete the cancellation form on the ROAR Help Desk. No need to come in...
How do I freeze or put my membership on hold?

How to put your ROAR membership on hold, including a free medical freeze with evidence. Request via the Help Desk.
How much does a ROAR Active membership cost?

Membership pricing and how to compare ROAR Active plans, from gym-only access to all-inclusive options. Live prices for each plan...
I forgot my ROAR Active username and/or password. What can I do?

How to recover a forgotten ROAR Active username or password using the member portal or app sign-in screen.
Do you offer a free trial, and what's included?

What a ROAR Active free trial includes and how to book one.
How do I book a tour or a gym induction?

How to book a club tour before joining, and a gym induction after you join.
How do I contact my club or get help?

Contact details for each ROAR club (address and phone) plus how to reach Member Services for account help.
Do you have FIFO memberships?

ROAR offers a FIFO discount for fly-in fly-out workers, applied in club by the team when you provide evidence.
What is the cooling-off period after I join?

New ROAR memberships have a 7 day cooling-off period from signing. How to cancel within it via the Help Desk...
Can I transfer my membership to someone else?

You may be able to transfer your ROAR membership to a non-member. Conditions and a fee apply; arrange it via...
What is the minimum age to join ROAR Active?

You can join ROAR from age 14 (supervised), and train unsupervised from 16, with parent or guardian consent. Full age...

Account & Membership Info

Articles

I got charged a $10 fee on top of my membership, why did this happen?

Is there a lock-in contract or minimum term?

Can I cancel for medical reasons?

Can I cancel if I've moved house?

My payment details have changed, how do I update them?

How do I cancel my membership?

How do I freeze or put my membership on hold?

How much does a ROAR Active membership cost?

I forgot my ROAR Active username and/or password. What can I do?

Do you offer a free trial, and what's included?

How do I book a tour or a gym induction?

How do I contact my club or get help?

Do you have FIFO memberships?

What is the cooling-off period after I join?

Can I transfer my membership to someone else?

What is the minimum age to join ROAR Active?